Terms of Service

You must be at least 18 years old or have permission from a legal guardian to use the platform.

You agree to provide accurate information when creating an account, placing orders, or contacting support. You are responsible for maintaining the security of your account credentials.

Alxora may suspend or restrict access if misuse, fraud, or violation of platform rules is detected.

Alxora operates as a curated marketplace that manages order processing and fulfilment coordination.

Product listings are presented for discovery and purchase through the platform. Once an order is placed, Alxora oversees payment confirmation, fulfilment flow, and delivery coordination.

Delivery timelines and availability may vary depending on operational factors.

By placing an order, you agree to pay the full amount shown at checkout, including delivery fees and applicable charges.

Orders may be reviewed or cancelled if:

• Payment cannot be confirmed.
• Product availability changes.
• Suspicious activity is detected.

If a payment is deducted but the order is not confirmed, users should contact support for investigation.

Returns are subject to eligibility conditions described in the Returns Policy.

Refunds are processed after return approval and verification steps. Processing time depends on payment providers and operational review.

Certain items may be marked as non-returnable.

Alxora may provide order protection support in situations such as:

• Item not received.
• Item significantly different from description.
• Confirmed delivery issues.

Protection decisions are made after review of submitted evidence and order history.

Users are responsible for keeping account information updated, including delivery addresses and contact details.

Unauthorized use of an account must be reported immediately.

Users must not:

• Attempt fraudulent payments or chargebacks.
• Abuse returns or protection systems.
• Manipulate listings, pricing, or platform features.
• Upload harmful or misleading content.

Violation may result in account suspension or permanent restriction.

Alxora may update, modify, or temporarily limit platform features for maintenance, security, or operational reasons.

The platform does not guarantee uninterrupted availability.

To the extent permitted by law, Alxora is not liable for indirect losses, delays caused by third-party logistics, or user errors such as incorrect address entry.

Alxora may update these Terms periodically. Continued use of the platform after updates means you accept the revised Terms.

If you have questions about these Terms, contact Alxora Support with your account email and inquiry details.