1. Information We Collect
We may collect information you provide directly, including:
- Name
- Email address
- Phone number
- Delivery address
- Account preferences
We also collect order-related information such as purchased items, payment confirmations, and delivery details.
Technical information may be collected automatically, including:
- Device type
- Browser type
- IP address
- Usage activity on the platform
2. How We Use Your Information
Your information is used to:
- Create and manage your account
- Process and fulfil orders
- Coordinate delivery
- Provide customer support
- Improve platform performance and user experience
- Detect fraud or suspicious activity
We may also use your contact details to send important service updates related to orders, account security, or policy changes.
3. Payment Information
Alxora does not store full payment card details.
Payments are processed through secure third-party payment providers. These providers handle payment authorization and security compliance.
5. Data Storage and Security
Alxora takes reasonable measures to protect your personal information from unauthorized access, misuse, or loss.
Security practices may include encryption, access controls, and monitoring for suspicious activity.
However, no online platform can guarantee absolute security.
6. Your Responsibilities
You are responsible for keeping your account credentials secure and ensuring your contact and delivery information is accurate.
If you believe your account has been compromised, contact support immediately.
8. Data Retention
We retain information as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce platform policies.
9. Changes to This Policy
Alxora may update this Privacy Policy from time to time. Continued use of the platform after updates means you accept the revised policy.
10. Contact
If you have questions about this Privacy Policy or how your data is handled, contact Alxora Support with your registered email and inquiry details.