In this article
What affects delivery time
- Order preparation time.
- Distance and delivery area.
- Courier delays or high delivery volume.
- Weather or operational disruptions.
What to check first
Estimated delivery time is usually shown on the product page or order page.
If delivery is taking longer than expected, check tracking updates first and confirm your delivery address is correct.
If there are no updates for a long time
Contact support by email if there are no updates for a long time.
- Include your Order ID.
- Include the last visible tracking status.
- Include a screenshot if possible.
Next
Continue with Order marked delivered but not received.